Users deserve an advocate who can expertly balance their needs with the business' objectives. And businesses deserve creative solutions that accomplish their goals.
That's what I do.
Hi, I'm Keleigh Milliorn,
a smart, passionate, creative leader.
Users deserve an advocate who can expertly balance their needs with the business' objectives. And businesses deserve creative solutions that accomplish their goals.
That's what I do.
Hi, I'm Keleigh Milliorn,
a smart, passionate, creative leader.
USER EXPERIENCE
A digital experience that doesn't answer the needs of the user won't be effective.
With research, planning, testing & years of experience, I create solid experiences that delight the user & satisfy the business' objectives.
I advocate for users.
Site Maps & Work Flows
Wireframes
Clickable, Responsive Prototypes
User Testing
Heuristic & Competitive Analysis
Stakeholder & User Interviews
Content Matrixes
Feature Development & Future Planning
Data Analysis
Lean UX in Agile Environment
Personas & User Paths
Business Requirements
CREATIVE
I started in graphic design & photography before Information Architecture & User Experience became an actual thing.
I never abandoned those first loves & have continued in smaller shops where they need someone to wear a lot of hats.
I love hats.
Creative Briefs
Responsive Design
Visual Design
Photography
Photo Editing
Copywriting
Copy Editing
Print Design
Style Guides & Patterns
YouTube Management
Video Editing
WordPress Development
INTANGIBILES
Sometimes it's the little things that make someone the perfect fit.
These are my little things.
(I'm also pretty funny. Laughing is important.)
Exceptional Brainstormer
Creative Innovator
Avid Learner
Curious Researcher
Considerate Lead
Passionate Self Starter
Confident Presenter
Big Picture Thinker
Detail-Oriented Perfectionist
Principled Manager
Excellent Communicator
IT Whisperer
SKILLS
This isn't my first rodeo.
PROJECT TYPES
With more than 25 years experience, I've worked on myriad projects for wildly varying industries from Restaurants to Pro Sports to Pharmaceuticals to Retailers to Direct Sales to Underwear.
It's been interesting.
Responsive Websites & Landing Pages
Mobile Apps
eCommerce
Business Development Pitches
Portals & SaaS
Communities
Knowledge Bases
Kiosks
Social Media
Digital & Print Ads
Product Development
B2B & B2C
Dashboards
Specific projects
Here's a taste of my work. (There's LOTS more - I'd love to show you.)
Direct Sales, Associate Site
Direct sales company offering independent Associates the opportunity to sell two products: motor club memberships and prepaid trucker's insurance.
This mobile-first site was developed in a true Agile environment. The immediate needs were to migrate information from an outdated site, enable online registration, and disseminate information to ease the overburdened call center.
We then grew the content, including dashboards and data reports for a non-technical audience. Every significant step was user tested to ensure clarity.
· UX and design of new Associate site and Wordpress blog site.
· Pain point analysis through interviews, help requests, call and chat transcripts and analytics. Developed learnings into customer intentions and new copy, FAQ, CSR scripts, blog posts and videos. Laid groundwork for automated knowledge base.
- LeanUX and rapid deployment using Agile methodology and Kanban board.
TVC Marketing: Analysis & Strategy
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TVC Marketing: UX & Design
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TVC Marketing
Direct Sales, Member Sites
